User Support - Computer Lab
Purpose of Volunteer Role:
Provide:
- A welcoming and supportive environment in the technology access centre for all program participants and public computer users
- Administrative support to the Technology Access facilitator as requested
- Direct user support in common office applications and internet usage to all program participants and public computer users
Description of Duties:
Welcome and introduce new users to the rules of using the computer lab.
- Ensure the expectation statement is signed and users are oriented to the public access program or technology access program
- Receive enquiries and provide information about the Computer Literacy program
- General Client/Public Support
- Monitor public/client access computers for appropriateness (according to the appropriate use policy) and need for assistance
- Provide assistance to public/client users in the use of common MS Office applications and the internet as necessary
- Data entry as requested
- Brings up issues with facilitator assisting with training sessions
Skills/Qualifications Required:
- Personable, and friendly in dealing with the public
- Effective communication skills and able to work with others collaboratively
- Well developed knowledge of common office software (MS Office) and the internet (ISP's, browsers, e-mail, etc.)
- Dependable, reliable, discrete
- Takes initiative in responding to tasks needing completion
- Able to work independently
- Strong, fluent English skills
Length of Term:
6 months
Specific Time of Day Required:
Flexible
Time Commitment:
3 hours per week